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SHIPPING INFORMATION TERMS & CONDITIONS

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SHIPPING INFORMATION

FREE DELIVERY ANYWHERE IN THE WORLD FOR ORDERS OVER $400

WITHIN AUSTRALIA
Orders are processed as quickly as possible, typically within 2-3 business days of order placement, and normally take 2-5 business days for delivery thereafter. Orders are shipped via Australia Post.

All delivery costs are calculated at the checkout based on current Australia Post rates for the weight of the order and its destination.

INTERNATIONAL
Orders sent outside Australia are shipped using Australia Post Air Mail, typically taking 3-10 business days. Visit the Australia Post website to ascertain timing to your country.

INTERNATIONAL BUYERS
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be.

If you have any questions with regard to shipping, please contact us at hello@castleandthings.com.au

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TERMS & CONDITIONS

PAYMENT
Castle accepts Credit Card, Paypal, Afterpay and Direct Bank Deposit payments.
ACC NAME: CASTLE AND THINGS PTY LTD
BSB: 012275
ACC: 2136 49989

Please ensure that your full name is included on payment advice, emailing receipt to hello@castleandthings.com.au. Goods will be shipped once full payment is received.

INTELLECTUAL PROPERTY
All designs on this website are protected by Australian and International Copyright Laws.
Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.

You are permitted to use the items on social media ONLY if each item is prominently credited to RACHEL CASTLE, and/or www.castleandthings.com.au in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered.

CASTLE is a registered trademark.

CASTLE AND THINGS is a registered trademark.

AFTERPAY
https://www.afterpay.com/en-AU/terms-of-service

PRICING
All prices are listed in Australian dollars and include 10% Goods and Services Tax. Castle reserves the right to change prices at any time.

RETURNS
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs. You must notify us within three days of receipt of goods and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Please notify us by email at hello@castleandthings.com.au to request a returns form.

QUESTIONS & CUSTOMER SERVICE
Please email hello@castleandthings.com.au or call 0403 854 758 with any questions or feedback.

WHOLESALE ENQUIRIES
For wholesale and trade enquiries, please email human@castleandthings.com.au

PROMOTIONAL EMAILS

By placing an order with Castle, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.