in the studio

SHIPPING INFORMATION TERMS & CONDITIONS

CASTLE acknowledges the traditional custodians of the lands on which we work, the Gadigal and Wangal peoples of the Eora Nation. We pay respects to the Elders past, present and emerging.

SHIPPING INFORMATION

FREE STANDARD DELIVERY WORLDWIDE FOR ORDERS OVER $300 AUD

WITHIN AUSTRALIA
$10 standard flat rate for Australian domestic orders via Australia Post. All standard orders will be despatched within 1-3 business days and should arrive within 2-8 business days.*

$18 express flat rate for Australian domestic orders via Australia Post. All express orders will be despatched next business day and should arrive within 1-4 business days.*

*As a result of on going Covid-19 related disruptions we are currently experiencing some shipping delays and interruption to order tracking updates from our delivery partner Australia Post. You can find more details here.

INTERNATIONAL
All international orders are shipped via Australia Post Air Mail.

Costs are calculated at the checkout based on current Australia Post rates for the weight of the order and its destination. Orders are processed as quickly as possible, and usually take 3-10 business days for delivery depending on your location. Please visit auspost.com.au to ascertain timing to your country.

INTERNATIONAL BUYERS
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be.

If you have any questions with regard to shipping, please contact us at hello@castleandthings.com.au

TERMS & CONDITIONS

PAYMENT
Castle accepts Credit Card, Paypal, Afterpay and Direct Bank Deposit payments.
ACC NAME: CASTLE AND THINGS PTY LTD
BSB: 012275
ACC: 2136 49989

Please ensure that your invoice number and name is included on payment advice, emailing receipt to hello@castleandthings.com.au. Goods will be shipped once full payment is received.

INTELLECTUAL PROPERTY
All designs on this website are protected by Australian and International Copyright Laws.
Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.

You are permitted to use the items on social media ONLY if each item is prominently credited to RACHEL CASTLE, and/or www.castleandthings.com.au in which event the reproduction needs to be of the same quality as that which appears on this website and in no way altered.

CASTLE is a registered trademark.

CASTLE AND THINGS is a registered trademark.

AFTERPAY
https://www.afterpay.com/en-AU/terms-of-service

PRICING
All prices are listed in Australian dollars and include 10% Goods and Services Tax. Castle reserves the right to change prices at any time.

RETURNS
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs and non refunded payment service fees.* You must notify us within 14 days of receipt of goods and return goods to us within 21 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Please notify us by email at hello@castleandthings.com.au to request a returns form.

* Credit card and PayPal transaction fees are usually fully refunded. Non refundable Afterpay fees are 6.7% of purchase price

QUESTIONS & CUSTOMER SERVICE
Please email hello@castleandthings.com.au or call 0403 854 758 with any questions or feedback.

WHOLESALE ENQUIRIES
For wholesale and trade enquiries, please email hustle@castleandthings.com.au

PROMOTIONAL EMAILS
By placing an order with Castle, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

PROMOTIONAL DISCOUNTS
CASTLE offers 10% off your first order only, when you sign up to the CASTLE newsletter for the first time. Offer excludes sale items, gift cards, paintings, prints, embroideries and collaboration items. Items purchased with discount codes can be returned for credit note only, and are not eligible for a refund except in the event the item is faulty. Only one discount code can be used at the checkout of your order. CASTLE reserves the right to exclude items and/or remove products from promotional discounts.

PRIVACY POLICY
CASTLE respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website castleandthings.com.au. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We may collect information about you in a variety of ways. The information we may collect on our website includes:

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, location, and interests, that you voluntarily give to us when you register with CASTLE. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our website.

Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from CASTLE.

Facebook Permissions
CASTLE may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

CASTLE may also share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications
With your consent, deliver targeted advertising, coupons, newsletters, and other information regarding promotions and our website.

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website, and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customise our website and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Last updated September 2021. Please note, we reserve the right to make changes to this Privacy Policy at any time and for any reason.

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