in the studio

August 13, 2021

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SHIPPING INFORMATION TERMS & CONDITIONS

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SHIPPING INFORMATION

FREE STANDARD DELIVERY WORLDWIDE FOR ORDERS OVER $300 AUD

WITHIN AUSTRALIA
$10 standard flat rate for Australian domestic orders via Australia Post. All standard orders will be despatched within 1-3 business days and should arrive within 2-8 business days.

$18 express flat rate for Australian domestic orders via Australia Post. All express orders will be despatched next business day and should arrive within 1-4 business days.

INTERNATIONAL
All international orders are shipped via Australia Post Air Mail.

Costs are calculated at the checkout based on current Australia Post rates for the weight of the order and its destination. Orders are processed as quickly as possible, and usually take 3-10 business days for delivery depending on your location. Please visit auspost.com.au to ascertain timing to your country.

INTERNATIONAL BUYERS
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be.

If you have any questions with regard to shipping, please contact us at hello@castleandthings.com.au

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TERMS & CONDITIONS

PAYMENT
Castle accepts Credit Card, Paypal, Afterpay and Direct Bank Deposit payments.
ACC NAME: CASTLE AND THINGS PTY LTD
BSB: 012275
ACC: 2136 49989

Please ensure that your invoice number and name is included on payment advice, emailing receipt to hello@castleandthings.com.au. Goods will be shipped once full payment is received.

INTELLECTUAL PROPERTY
All designs on this website are protected by Australian and International Copyright Laws.
Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.

You are permitted to use the items on social media ONLY if each item is prominently credited to RACHEL CASTLE, and/or www.castleandthings.com.au in which event the reproduction needs to be of the same quality as that which appears on this website and in no way altered.

CASTLE is a registered trademark.

CASTLE AND THINGS is a registered trademark.

AFTERPAY
https://www.afterpay.com/en-AU/terms-of-service

PRICING
All prices are listed in Australian dollars and include 10% Goods and Services Tax. Castle reserves the right to change prices at any time.

RETURNS
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs and non refunded payment service fees.* You must notify us within 14 days of receipt of goods and return goods to us within 21 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Please notify us by email at hello@castleandthings.com.au to request a returns form.

* Credit card and PayPal transaction fees are usually fully refunded. Non refundable Afterpay fees are 6.7% of purchase price

QUESTIONS & CUSTOMER SERVICE
Please email hello@castleandthings.com.au or call 0403 854 758 with any questions or feedback.

WHOLESALE ENQUIRIES
For wholesale and trade enquiries, please email hustle@castleandthings.com.au

PROMOTIONAL EMAILS
By placing an order with Castle, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

PROMOTIONAL DISCOUNTS
CASTLE offers 10% off your first order only, when you sign up to the CASTLE newsletter for the first time. Offer excludes sale items, gift cards, paintings, prints, embroideries and collaboration items. Items purchased with discount codes can be returned for credit note only, and are not eligible for a refund except in the event the item is faulty. Only one discount code can be used at the checkout of your order. CASTLE reserves the right to exclude items and/or remove products from promotional discounts.

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